on 10-03-2020 12:51 PM
Hi. I need to change a tiscali password.
I select the option to send a reset link to an alternative email address, I receive the link and follow it.
After I enter the new password, which conforms to password requirements, I get the error 'password cant be changed at this time try again later'.
I've tried about 10 times over the last week or two. Same error each time.
Can the password be reset by talktalk?
on 18-03-2020 11:10 AM
on 12-03-2020 12:11 PM
Hi Chaymck, it looks like the mailbox is suspended. I've sent you a personal message to obtain the security information to get it unsuspended for you.
on 11-03-2020 07:01 PM
on 10-03-2020 04:16 PM
A TalkTalk Community Team member prefixed with OCE_ will reply to this thread and then Community Personal Message you to verify the registered email user details; so be prepared to provide on request to an OCE_ only:
When verified, the password will be changed and Reset details set up allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
on 10-03-2020 02:41 PM
A weak password or compromised email account will trigger a password reset or blocking of the mailbox to help secure customer data. You may need help to recover access if you've received a message that the account has been blocked for security.
Please check the sign in to TalkTalk Mail. Tell us if there's an error message or if you can sign in ok using the existing password.
Provided the password has not been reset then if you're a TalkTalk broadband customer or recent customer and know the current password you can change your email password in MyAccount > My Services > Manage TalkTalk Mail.
Here's the advice article on managing your email in MyAccount.
If the self-help password change / recovery options aren't effective then I'll alert the TalkTalk Community team for you.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.