Hi @RedArrow
A request for a password change has been lodged for you.
If your toucansurf email password had been cracked or obtained from another website hacking and your email account compromised as a result then of course it's vital to get it secured and a new ultra-strong password provided for you.
You'll need to prove you're the legal owner of the email with 5 items of personal data that only you would know. Double check that you've added to your Community Profile, Personal Information (Click here) your name, address, phone numbers and then all of the following in the Private Notes area at the bottom of the page (To which only you and authorised TalkTalk Community Team UK staff have access):
- Email address affected
- Your Full Name
- Date of Birth
- Landline 'phone number linked to the toucansurf email address when first registered
- Full postal address linked to the toucansurf email address when first registered
- Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
(for your security they won't leave a message with the password and there's no number to call them)
- Save changes.
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here from Monday onwards to help with authorising the password change. You should have a new unique and ultra-strong password by the end of the week.
Scan all your devices with anti-virus and anti-malware software solutions just to make sure passwords aren't obtained by keyloggers.
If you've used the same password elsewhere then do update those passwords with ultra-strong multi-case letters, numbers and allowed symbols of at least 10 characters (is my minimum recommendation). Advice from CyberAware about passwords. Advice from GetSafeOnline about passwords.
If you discover any fraud then the place to report that is ActionFraudUK.
