on 28-10-2018 08:10 PM - last edited on 28-10-2018 08:19 PM by Gondola
Not sure this is the right way to do this as new to the site.
I need to reset my Toucansurf password as well as I have been hacked.
I will put the relavent info in the Private information part but the account was a long time ago so may have some errors.
Please reply/let me know how to lodge this request.
on 10-01-2019 11:30 AM
on 10-01-2019 08:55 AM
Hi Fred, I'm so sorry. I went through all my old tickets and did the resets for them. I must have missed yours and I can only apologise for that. I've done the reset now and asked Abu to call you. He will ask you to confirm the security information when he calls.
on 09-01-2019 10:16 AM
on 27-11-2018 01:09 PM
on 06-11-2018 01:41 PM
I've sent a chaser for you. These resets are taking a full 7 working days at the moment. Hopefully, it'll be done by the time you're home on Monday.
on 06-11-2018 10:42 AM
As requested I am advising you I have not been contacted by date stated (last Friday). Unfortunately I am now not at home until Monday 12th Nov but will be contactable by phone but not necessarily have access to computer.
on 31-10-2018 07:12 AM
on 30-10-2018 12:44 PM
Thanks for the help.
I have been advised by my mobile provider that they are undertaking work in my area until 31/10/2018 so may not have signal.
Also, now have appointments Wednesday 31/10 AM and Thursday 1/11 AM.
on 30-10-2018 09:09 AM
Hi RedArrow, I've raised the fault ticket for you. These resets are taking 5 working days at the moment. Please post back to chase us if you've not heard by Friday.
on 28-10-2018 08:29 PM
A request for a password change has been lodged for you.
If your toucansurf email password had been cracked or obtained from another website hacking and your email account compromised as a result then of course it's vital to get it secured and a new ultra-strong password provided for you.
You'll need to prove you're the legal owner of the email with 5 items of personal data that only you would know. Double check that you've added to your Community Profile, Personal Information (Click here) your name, address, phone numbers and then all of the following in the Private Notes area at the bottom of the page (To which only you and authorised TalkTalk Community Team UK staff have access):
This topic has been escalated to the TalkTalk Community support team to verify the details recorded for the owner of the email address. The email expert will reply here from Monday onwards to help with authorising the password change. You should have a new unique and ultra-strong password by the end of the week.
Scan all your devices with anti-virus and anti-malware software solutions just to make sure passwords aren't obtained by keyloggers.
If you've used the same password elsewhere then do update those passwords with ultra-strong multi-case letters, numbers and allowed symbols of at least 10 characters (is my minimum recommendation). Advice from CyberAware about passwords. Advice from GetSafeOnline about passwords.
If you discover any fraud then the place to report that is ActionFraudUK.