on 16-01-2022 12:16 PM
I’m having trouble connecting my email account to my apple mail account on my phone I’ve taken my phone into apple they have tried everything but failed and have advised me to contact talktalk
on 17-01-2022 08:57 AM
Hi LOUISEPRICE83, do you have an active TalkTalk Broadband or TalkTalk Mail Plus account if not your mailbox will be limited and that means you'll only have access to it via webmail. To use a mail client like AppleMail you'll need to have an account.
on 16-01-2022 02:03 PM
16-01-2022 12:28 PM - edited 16-01-2022 12:32 PM
If you are not a TalkTalk Consumer (home broadband) customer your mailbox may get limited or restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address. Let us know your customer status. If you are a customer have you checked that the email address is added to your customer MyAccount? Customers have up to 5 mailboxes included free with TalkTalk home broadband.
Let us know if you're a TalkTalk Consumer customer taking a full-fibre service. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
This is to check the password is working for the TalkTalk Mail webmail sign in.
What error message do you see on the iPhone when trying to use TalkTalk Mail?
To check settings or set up an IMAP email account for TalkTalk Mail on the iPhone.
From the home screen
Passwords & Accounts (iOS 13 or 12), Accounts & Passwords (iOS 11), Mail (iOS 10) or Mail, Contacts, Calendars (iOS 9)
Now we need to set up the OUTGOING MAIL SERVER SMTP settings
And then return to the Account and tap Advanced to set up the INCOMING SETTINGS
Select the Mail account name Description you've just set up
OUTGOING MAIL SERVER
Select top left arrow < Account (to return to the Account)
Select top left arrow < Account (to return to the account setup)
For Fetch new data you switch off Push and synchronise iPhone Email to the TalkTalk Mail server to fetch messages on your chosen schedule.