on 14-05-2019 02:34 PM
Here's what has come back from the email admins.
" I've taken a look at this in our logs, but for each of these emails, I do not see them being moved to spam, only deposited in inbox. For the previous items you've mentioned, earlier in the ticket, I could see them going to spam in our logs (but I didn't have the headers to check that side of things). Are we sure these emails were delivered to spam? "
Are you able to send the headers for the other mails that appeared in that screenshot you sent to us?
on 14-05-2019 01:28 PM
I've sent the chaser to Brendan who spoke to you. I'm hoping you'll hear from him today if not I'd expect to have some information to give you myself.
on 14-05-2019 11:45 AM
I am still waiting on my emails being fixed, I did want was asked and sent 3 emails off. Was told it would be 5 days to sort the problem and still no joy and no feed back yet either.
on 07-05-2019 11:31 AM
I'm sorry it's taking a while to sort. I've sent another chaser through to the Admins. Hopefully, this will gee them up and get this sorted for you.
on 30-04-2019 12:20 PM
I've sent over the example and we're waiting for a reply on the ticket. I'll send a chaser to the team to see if we can hurry this up a little for you.
on 24-04-2019 02:39 PM
Hi Julian18, I've had a reply. They're asking if you could identify one or two mails from your inbox/spam folders so that they can review the logs to see what's causing this. You can send me a personal message with the date and time and sender of those prime examples and I'll pass them on.
on 24-04-2019 12:39 PM
on 24-04-2019 12:03 PM
There's been no update on the part of the ticket I can see. I've sent a chaser over to get this sped up for you.
on 16-04-2019 02:41 PM
on 16-04-2019 01:24 PM
Hi Julian18, I've raised the fault ticket for you. Hopefully, it won't take long to get to the bottom of this for you.
16-04-2019 11:32 AM - edited 16-04-2019 12:02 PM
Accessing through the web site, sorry getting nowhere with this can a OCE help with this. Also logged in through wife's pc and same problem there whereas her mailbox is fine. Has to be a Talktalk issue with my mailbox
on 15-04-2019 08:23 PM
How did you fix the links?
I'll need the full story to aim for the root cause.
What operating system and browser version are you using to access TalkTalk Webmail? What extensions or add-ons are you using and have you disabled all of them to troubleshoot the issues?
As for other software, let me know what else is running on the device, Anti-virus version, Internet security version, Email client or app, ad-blocker - basically anything that might impact the operation of emails.
What email clients / apps also collect emails from the email account? Have you taken these offline to ensure one isn't set to mark these emails as spam and hence put them in the spam folder?
15-04-2019 05:50 PM - edited 15-04-2019 06:08 PM
Was working ok briefly after the transition to new emails then one day last week all of this started! Mark spam..it disappears then reappears in inbox, majority of inbox is going direct to spam.....this is driving me nuts! Using chrome, all settings same as my wife's and hers runs fine. Nothing blocked in antivirus. All settings in chrome as it should be