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Trying to log into Mail - Error Message DBP-0003 keeps coming up

First Timer
Message 3 of 3

Does anyone know why this keeps coming up when I try to log into my mail and what I need to do to get rid of it please?  Thanks


An error occurred inside the server which prevented it from fulfilling the request. (DBP-0003)


Support Team
Message 1 of 3

Hi Tigger69A, there was a problem on our suppliers platform. They've cleared the fault and investigated the cause to prevent future repeats of the problems.




Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi @Tigger69A 


It's a sign in fail due to the authentication for sign in being offline. Should be back online now so if you close the browser and retry the sign in please.

Enter your email address, select Continue.

Enter your email password, select Sign in.


Let us know if you're back in action.

GondolaVolunteer 2017-2021

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