Nice username and just what I'm drinking now! But first an important message about your Community membership:
Moderator Note: To see your post, please verify your Community Membership by clicking on the verification link in the community-notification email. If you've registered with an email address you cannot access then change the Community profile settings email to an alternate and please verify that.
The email system may detect a weak password* or compromised email account and change the password or lock the account for the security of customers.
Have you previously set up Password Recovery for the Lineone email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed there.
If not, just double check the information that I see you've added to your Community Profile, Personal Information (Click here) i.e. all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the Lineone email address when first registered.
Full postal address linked to the Lineone email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.
Hi CupOfCoffee, I've raised the fault ticket for you. You should get a call this morning with your new password. Please let us know how you get on.