on 10-12-2020 03:50 PM - last edited on 10-12-2020 03:51 PM by Gondola
I have an old Tiscali email account which I need to access to retrieve some important information. However I cannot access it. I am not a TalkTalk Customer.Please advise how I can get into my account.
Email address affected: obscured for customer security
on 11-12-2020 06:47 AM
Hi ringbear92, if Gondola has advised that the mailbox has been deleted then it will have been. I'm happy to confirm it for you.
on 10-12-2020 04:00 PM
I am the bearer of unwelcome news for you. The quoted email address does not exist.
The TalkTalk system does delete mailboxes that are unused. When unused for 180 days the mailbox is flagged for deletion and after a year it's gone. It's a permanent deletion of mailbox and all contents and associated data and the address cannot be recovered or recreated.