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Unable to access Tiscali email

ringbear92
First Timer
Message 3 of 3

I have an old Tiscali email account which I need to access to retrieve some important information. However I cannot access it. I am not a TalkTalk Customer.Please advise how I can get into my account.

 

Email address affected: obscured for customer security

 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi ringbear92, if Gondola has advised that the mailbox has been deleted then it will have been. I'm happy to confirm it for you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Hi ringbear92 

 

I am the bearer of unwelcome news for you. The quoted email address does not exist.

 

The TalkTalk system does delete mailboxes that are unused. When unused for 180 days the mailbox is flagged for deletion and after a year it's gone. It's a permanent deletion of mailbox and all contents and associated data and the address cannot be recovered or recreated.

 

Deleted Email error message 

GondolaVolunteer 2017-2021

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