07-12-2020 07:54 AM - edited 07-12-2020 07:55 AM
on 07-12-2020 07:25 AM
Hi Ryancross45, I can help you get the password reset details changed. I've sent you a personal message to get more information in order to do that.
on 04-12-2020 08:17 PM
If you wish to retain the longer term use of your lineone email address you'll either need to rejoin TalkTalk Consumer for your home broadband or become a MailPlus mail only subscriber About TalkTalk Mail Plus but to do so you'll first need to wait for TalkTalk to allow you to set up a new password.
You'll hopefully get a reply here from a TT Staff member on Monday.
04-12-2020 08:09 PM - edited 04-12-2020 08:12 PM
So, you've not set up password recovery.
To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the lineone email address and then save changes.
I'll let TalkTalk know that the password reset options aren't available. A TT Staff member will need to verify you as the registered email user and set up Reset details with your password recovery alternate email address and mobile number so you can send a password reset link or code to authenticate a password change.
In due course a TalkTalk Community TT Staff member will reply here and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up within 48 hours allowing you to set your own new password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
on 04-12-2020 07:47 PM
If you're a TalkTalk Consumer home broadband or MailPlus mail only customer then you can change the password in the customer MyAccount. Managing your email in My Account provided the lineone.net mailbox address is listed in your My Mailboxes list.
If you've set up Reset details to use a password recovery alternate email address and or mobile 'phone number then you can use the Forgotten password button in the help page Changing your email password.