Have you previously set up Password Recovery for the lineone email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add the lineone email address with the Manage Existing Emails option.
If not, just double check what you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the lineone email address when first registered.
Full postal address linked to the lineone email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here from Monday onwards to help you with account or password recovery.
I have used the Password Recovery option, but although the Talktalk website says that an email with the reset link has been sent to my recovery email account, it never arrives - I have tried this a few times with the same result.
I have now added the required information to my profile as adviced. I look forward to hearing from your team. Many thanks.
Whilst waiting for Ady to have a look next week, just a thought from me - have you checked that the recovery email account is working? Send it an email from another account just to make sure that mail forwarding hasn't been set up. Also, check any Blocked Senders Filtering / Safe Senders List and look in the Trash / Spam and or Junk folders to see if the recovery email has been diverted there.
Hi chongng, I've raised the fault ticket for you. You'll get a call after 6pm tonight with your new password. Please let us know how you get on.