on 29-05-2018 09:58 AM
For the last week or so, I have been unable to access my lineone.net email account. I get an 'invalid username or password' message (both on webmail and when using Outlook).
Although this is an old account, I still use it regularly. (However I am not currently a TalkTalk customer.)
Please can someone get back to me with advice about how I can get my password reset?
on 31-05-2018 12:10 PM
on 31-05-2018 11:29 AM
I had a call this morning from TalkTalk who gave me a new password and asked me to test it while they were on the phone to me.
Everything is fine now - I can access my lineone.net emails again!
on 31-05-2018 07:23 AM
Thanks Andrew, I've raised the fault ticket for you. You'll get a call with your new password today. Please let us know how you get on.
on 30-05-2018 04:00 PM
Thank you. I have added the requested info to the private note section of my profile.
I have moved several times since the email address was originally set up - I believe the phone number and address are correct.
on 30-05-2018 10:21 AM
Hi Andrew, I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:
Email address affected.
Date of Birth.
Mobile contact number.
Phone number linked to email address
Full postal address email is linked to.
Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.