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Unable to access my Tiscali mail account

PeterOR
First Timer
Message 8 of 9
Peter OReilly
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8 REPLIES 8

Message 1 of 9

Hi PeterOR, please answer the questions in the below link to enable us to access your account and help with your questions:

https://smm.page.link/R2FMhrtYzpcjnJQz5 

If you don't have a Telephone Enquiry Password, follow our guide to create one or select the "I don’t have a password" link to answer some different questions. Setting up your telephone password
 

Thanks 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 9

Hi PeterOR, I've resent the link please provide either the landline or account number associated to the account. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 9

Hi PeterOR, if you still need help with this I can look into this further for you. I've sent you a personal message to get more information.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 4 of 9

If the mailbox was limited to webmail only access prior to subscribing then my expectation is that the system is waiting on payment to hit your account before it triggers a return to full access. That's what happens when broadband service is restricted. 

 

When do you anticipate the first payment to be taken? You'll normally get an email notification. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

PeterOR
First Timer
Message 5 of 9

Thanks, Gondola

At the moment, I can only access my Tiscali emails via the website. So do I need to wait until the first payment is taken before I can access the account on Gmail etc? 

Peter OReilly
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Message 6 of 9

I've just found your post from 2 days ago.  I guess you only just verified your email sign in for Community?

 

Anyway, I've merged your posts into a single topic as it's the same issue.

 

Your Direct Debit (DD) has only just been applied for so the banking system that takes 10 days or so to set up a DD will not have taken the first subscription payment.

 

Was the tiscali email address restricted to webmail only access prior to you applying for MailPlus?  When you're a paid up subscriber the billing system will take the restriction off to allow full access across your email clients.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Gondola
Community Star
Message 7 of 9

Hi PeterOR 

 

Prepare for TalkTalk Mail Support by updating your Community  MY PROFILE

  • Select your avatar top right, MY SETTINGS, Personal Information, and include:
  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add your tiscali email address, MailPlus MyAccount number and notes etc
  • After checking and updating, Save changes

Select here: Update your profile

 

Feels like the tiscali mailbox is restricted to webmail only access. This will be the case if there's something amiss with the MailPlus subscription. Has the first payment been taken?

 

I'll alert TalkTalk Support and they'll look at your account to identify and fix the issue.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

PeterOR
First Timer
Message 9 of 9

I've been using a Tiscali email account for several years, but Talktalk have now decided to start charging to keep this account open. So I signed up yesterday to the service, but now when I open my account on Gmail, it keeps asking me for "credentials" for my email address. I've tried entering the details I set up with Talktalk, but it keeps telling me the password is wrong.

Can anyone suggest how I can connect to my account?

Thanks 

Peter OReilly
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