on 10-04-2018 06:07 PM - last edited on 10-04-2018 09:24 PM by Gondola
Have had same problem , chatted with advisor they couldnt get into it either , as much good as ashtray on a motorbike
on 11-04-2018 01:37 PM
Hi sumuwin, please update your community profile to include your landline and mobile along with the affected email address.
on 10-04-2018 09:27 PM
What's the email domain? - the bit after the '@'
Have you tried to login to webmail? There's presumably an error message?
Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed there.