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Unable to access my account

sumuwin
First Timer
Message 3 of 3

Have had same problem , chatted with advisor they couldnt get into it either , as much good as ashtray on a motorbike

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi sumuwin, please update your community profile to include your landline and mobile along with the affected email address.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Hi @sumuwin

 

What's the email domain? - the bit after the '@'

 

Have you tried to login to webmail?  There's presumably an error message?

 

Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed there.

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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