on 05-05-2022 03:17 PM
I have an old @dsl.pipex.com email address that I still have access to via TalkTalk's Mail Plus service. However I am unable to login to my TalkTalk account to see my latest bill. I believe that the password I am using is correct and there is a screen saying that my account details are being prepared but then I get an error message saying
Sorry due to technical issues we can't log you in right now. Please try again later.
I have been getting this same message whenever I try to login to my billing account over the past couple of months. I can still access my emails fine, it is just the billing account I can't access. Any ideas on what I could do to resolve this?
on 09-05-2022 03:07 PM
on 06-05-2022 05:09 PM
Hello Ady, thanks for the response, things are fine for the moment but if this changes in the future I will either contact the Service Centre or make a further post on this board.
on 06-05-2022 09:46 AM
Hi moggy321, we've had no updates on this for a few months. We chase the incident team regularly. If you need any help with anything billing or otherwise you only need to post and we'll be happy to help.
05-05-2022 03:43 PM - edited 05-05-2022 03:45 PM
on 05-05-2022 03:31 PM
Hello Gondola, thank you very much for the lightning fast response. There is nothing specific I needed to see in my bill, I just wanted to be able to access my billing account should anything arise in the future. I will await the fix.
on 05-05-2022 03:26 PM
This particular issue for MailPlus MyAccount customers is awaiting a fix. We've not been advised of a date for the fix to be applied.
The Customer Service billing team should be able to assist you with enquiries. The MailPlus billing is normally by Direct Debit whether monthly or annually. £5/m or £50 a year. Hasn't changed since introduced. Is there anything specific you needed to see in the billing?
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