on 27-07-2021 11:22 AM
My Account shows 5 available spaces to create email addresses, however, there's no create mailbox link or similar, just a link to manage talktalk mail. I click this and I get 'Functions not available'
Can anyone tell me what I'm misssing please?
on 02-08-2021 11:50 AM
My apologies, I saw the word link in there and misunderstood that it was what you were trying to do.
on 29-07-2021 11:41 AM
As Gondola has kindly reiterated, and I thought I stated the issue clearly in my initial post. I am resisting the urge to be a grumpy old git, but if you're going to respond to a query, please ensure you have understood the actual request being made before responding.
Now I understand the offer to add existent accounts, but it still doesn't solve my issue, I guess I'll wait until such time the bug is fixed, thanks Gondola and Ady.
on 29-07-2021 09:33 AM
Hi 0ldgit, we don't have a confirmed date for the fix of the issue with MyAccount. If we add the emails for you we simply use a backend system to make sure your email addresses are associated with your account. We don't have access to passwords or mail in the mailbox.
Any mailboxes you have that aren't associated with the account could be limited to webmail only.
on 28-07-2021 10:55 PM
Perfect clarification. It's a standard MyAccount (linked to Fibre 65) and the Functions not available is clearly an error because a live account should give access to create new mailboxes on the TalkTalk Mail platform. We have seen this bug before so I'm sure it's a back office resolution and just needs a fault ticket raising to the MyAccount team. I'll stay on the case for you until its fully resolved.
on 28-07-2021 10:34 PM
on 28-07-2021 10:08 PM
Fibre65. I can't see any mention of not yet live anywhere in my account details, so i'm guessing this is a web end issue?
on 28-07-2021 06:09 PM
on 28-07-2021 04:35 PM
Thanks for the offer, but I'll pass on that. Just to be clear, I was asking as to why I can't set up a talktalk email address. I'd never ask anyone else to set up and email account for me purely for security reasons.
on 27-07-2021 03:09 PM
Hi Oldgit, if you add your list of emails that you need to add to your MyAccount in the private notes of your community profile I'll get them added for you.
on 27-07-2021 11:45 AM