email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to receive emails from regular contacts despite some other emails being received ok

caroway
First Timer
Message 3 of 3

I would love some help with this issue, if anyone can advise.

 

All of a sudden a number of people are unable to send me emails and they receive the message (as per screenshot attached) with error code TT104.

 

They receive the message saying their email is undeliverable.  These are people I have exchanged emails with regularly previously, and are people who are in my address book.

 

I am still able to receive some other messages with no problem

 

Thank you in advance if anyone can help

0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi caroway,

 

I can see that Gondola as helped you with your query, please let us know if you have any further questions


Chris

Gondola
Community Star
Message 2 of 3

Hi caroway 

 

The inbound TalkTalk mail servers have declined to accept the mail message indicated in your attachment because the sending IP address has been sending spam. 

 

TalkTalk uses Cloudmark sender intelligence to determine whether to block sender IP addresses. I can see that the mail sender IP address is on the SORBS SPAM blacklist so it's not just TalkTalk recipients that have potentially marked mail as spam. The sender will need to remove the source of spam from their outgoing server, and then request delisting from SORBS SPAM and Cloudmark.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution