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Unable to receive emails

Mark2809
Popular Poster
Message 15 of 15

I have been unable to receive emails from either my smartphone or webmail since about Sunday was the last, although I can send them have checked settings and also reset my password any help would be appreciated as its my main account.

Mark Byrne
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14 REPLIES 14

Message 1 of 15

Thanks for posting back to let us know.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 15

@Mark2809 wrote:...sent email to one not showing new emails asked for a delivery report and got this back 

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:


That's good.  TalkTalk Mail supports read receipts. It's a clear indication that there's no bounceback of undeliverable, that the mail reached the online Inbox that's set to Send a read receipt when you read the mail and select the blue button on the message to Send a read receipt.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

Mark2809
Popular Poster
Message 3 of 15

just checked not working email and seems to be ok have sent a message to it from 2 different accounts and got both lets hope it stays still haven't got the ones I sent from earlier though.

Mark Byrne
0 Likes

Mark2809
Popular Poster
Message 4 of 15

sent email to one not showing new emails asked for a delivery report and got this back 

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

Mark Byrne
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Message 5 of 15

Hi Mark2809 

 

Using the email address that's working, send a mail message to the one that's not receiving. Is there any bounce back 'undeliverable' message?

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

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Mark2809
Popular Poster
Message 6 of 15

When I try to log into my account I've just seen I get Sorry due to technical issues we can’t log you in right now. Please try again later. But I can log into my webmail if that makes sense.

Mark Byrne
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Mark2809
Popular Poster
Message 7 of 15

Yes the one in private notes is the right one the talktalk one I know I can send I just can't read any from my mail box since Sunday and can't figure out why especially on the webmail one.

 

.

Mark Byrne
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Message 8 of 15

Ok so the email address in private notes isn't the one affected?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Mark2809
Popular Poster
Message 9 of 15

Not sure what you mean I've had to use a different email address to log on here as I couldn't access my email to confirm my talktalk one.

 

Mark Byrne
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Message 10 of 15

The mailbox received the message from the community to let you know that the topic had been updated.  It would appear to be receiving normally.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Mark2809
Popular Poster
Message 11 of 15

Yes have checked them have no auto forward active and no filters.

Mark Byrne
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Gondola
Community Star
Message 12 of 15

Hi Mark2809 

 

Thanks for starting your own topic. Have you checked for webmail auto forward and filter rules that could be diverting your mail? 

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

Mark2809
Popular Poster
Message 13 of 15

I have no errors can log in but will just not load new mail, have been trying to email myself with another email address but nothing comes through have even tried your email test and nothing.

Mark Byrne
0 Likes

Ady-TalkTalk
Support Team
Message 14 of 15

Hi Mark2809, that mailbox appears to have full unlimited access. What error message do you see when you try to login to the mailbox via webmail.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.