Unable to receive emails

[Mark2809]

I have been unable to receive emails from either my smartphone or webmail since about Sunday was the last, although I can send them have checked settings and also reset my password any help would be appreciated as its my main account.

[Ady-TalkTalk]

Thanks for posting back to let us know.

Ady

[Gondola · Accepted solution]

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@Mark2809 wrote:...sent email to one not showing new emails asked for a delivery report and got this back 

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

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That's good.  TalkTalk Mail supports read receipts. It's a clear indication that there's no bounceback of undeliverable, that the mail reached the online Inbox that's set to Send a read receipt when you read the mail and select the blue button on the message to Send a read receipt.

[Mark2809]

just checked not working email and seems to be ok have sent a message to it from 2 different accounts and got both lets hope it stays still haven't got the ones I sent from earlier though.

[Mark2809]

sent email to one not showing new emails asked for a delivery report and got this back 

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:

[Gondola]

Hi Mark2809 

Using the email address that's working, send a mail message to the one that's not receiving. Is there any bounce back 'undeliverable' message?

[Mark2809]

When I try to log into my account I've just seen I get Sorry due to technical issues we can’t log you in right now. Please try again later. But I can log into my webmail if that makes sense.

[Mark2809]

Yes the one in private notes is the right one the talktalk one I know I can send I just can't read any from my mail box since Sunday and can't figure out why especially on the webmail one.

.

[Ady-TalkTalk]

Ok so the email address in private notes isn't the one affected?

Ady

[Mark2809]

Not sure what you mean I've had to use a different email address to log on here as I couldn't access my email to confirm my talktalk one.

[Ady-TalkTalk]

The mailbox received the message from the community to let you know that the topic had been updated.  It would appear to be receiving normally.

Ady

[Mark2809]

Yes have checked them have no auto forward active and no filters.

[Gondola]

Hi Mark2809 

Thanks for starting your own topic. Have you checked for webmail auto forward and filter rules that could be diverting your mail? 

[Mark2809]

I have no errors can log in but will just not load new mail, have been trying to email myself with another email address but nothing comes through have even tried your email test and nothing.

[Ady-TalkTalk]

Hi Mark2809, that mailbox appears to have full unlimited access. What error message do you see when you try to login to the mailbox via webmail.

Ady