Please can you add your name and TalkTalk telephone numbers to your Community Profiles so we can look into this further.
Is the issue only with receiving emails?
Update - 1 'send failure' response received.
Yesterday (Saturday) I sent three email from a non-Pipex account:
a) 1 to firstname.lastname@example.org (my 'main' account and email
b) 1 to email@example.com (one of my four other email addresses linked to my main account)
c) 1 to firstname.lastname@example.org (the 'alias' more friendly name for the previous email address.
Turns out that late last night, 1 'send failure' email received back - just for c) though. No 'send failures for a) or b).
However if I log in to webmail for a) [using new link, which jumps to olde webmail still], no sign of the incoming email.
Hope they have the engineers working over the weekend on this...
The problem isn’t accessing the accounts I can log into my webmail (old pipex) and can access mailbox via email clients. The problem is that no email is being delivered to the mailboxes.
I suspect issue is with the email gateway. Email addressed to dsl.pipex.com or dial.pipex.com is not getting through from external sources. Sending email from web client doesn’t work either with a server error being generated.
Shared object libcrypt.so.4 not found by “exim”
Thanks for staying with it, Debbie.
Update - now have 'mail undelivery' notifications for all the test messages I sent to all my Pipex accounts. Msg is "Maximum Retry Queue Age Reached"
So, am assuming a system-wide Pipex issue rather than specifically to do with any specific mailbox upgrade (given new webmail link still redirects to Olde Webmail - which have no new emails in them)
I have yet to receive an 'upgrade completed' message from TalkTalk. Will that arrive via my dial.pipex email address (which currently cannot receive emails)?
If the expected timescales were kept then the migration would have been scheduled at 14 days after the first mail message in the sequence of the three recent mail messages from TalkTalk aboiut the upgrade. So the question is when did the relevant mail message arrive?
Hopefully the reason the emails aren't appearing in the legacy webmail box is because they are being delivered to the new email box on the new server (which we can't currently access). In that case we should ultimately be able to access them when its sorted out.
What I find amazing is that the IT Team decide to do the upgrade on a Thursday night knowing no-one would be around to sort problems out over the weekend. They could have held off until Monday when any major bugs would have been apparent and could be sorted out.
I have save the second email which arrived on 16th Sept. I think the first one was a couple of days before that. So, that would be consistent with me receiving the upgrade during the first couple of days this week coming.
>>Hopefully the reason the emails aren't appearing in the legacy webmail box is because they are being delivered to the new email box on the new server <<
As mentioned, emails to my various accounts are ending up bouncing (after retries).
Have to say that - generally speaking - I've never lost many if any emails during the various Pipex outages that have happened previously. Always ended up suddenly getting them delivered as a late deluge once things fixed.
So, the present issue seems a little ominous.
@ico99 During one of the last Pipex issues a few months back, all of my new mails were lost, as were those of every other user posting of the same issue, which was indeed virtually the same as this one in behaviour.
I do predict, unfortunately, that all of the mails not received over the past few days are gone.
I will be able to confirm without doubt if this is the case, as I have my mails forwarded to a second address as a matter of course due to all the Pipex troubles in the past. And that (Hotmail) inbox is receiving the mails sent to my Pipex address as normal, but my Pipex mail has nothing. So, we shall see if they do reappear in my Pipex account also, which of course they normally would.
Sheer utter frustration. Trying to set up the new webmail accounts is an utter fiasco too!!! Every wretched movement I do sends me back to the defunct and insecure Homecall site!!!!!
I'm in despair and can't sleep!!!! Sheer incompetence as this is what I suffered FOR WEEKS when they did the previously failed migration last year!!!!!!!!