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Unable to recover email password or set-up email recovery details

First Timer
Message 3 of 3


I am trying access one of my talktalk email addresses. For some reason my password does not appear to work, so I have tried password recovery.

Unfortunately (and bizarrely) the only recovery option is to send a link to the account that I am trying to recover the password for.

Please tell my how I can reset the password for my account, or add recovery details.

Thank you.


Support Team
Message 1 of 3

Hi Halephyre, do you have a live TalkTalk Broadband or TalkTalk Mail plus account?



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi Halephyre 


If you're not a current TalkTalk Consumer home broadband or MailPlus subscription customer then your mailbox may be limited to webmail only access. So first try the webmail sign in.


Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.


If you get a password error then you'll need help to set up password recovery reset details. And may need additional advice if the reason for the password reset and reset details being cleared is because of suspicious activity.


I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.


Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.


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