on 14-07-2019 07:55 AM
Hello , my old Tiscali account has been blocked and I can’t reset the password as I don’t have a talktalk account. I have seen that a few other people have had the same problem so I have updated my information in my profile. Hopefully this problem can be sorted soon.
on 12-08-2019 07:40 AM
on 08-08-2019 08:24 AM
I've escalated this to the CEO team. A complaints manager should be in touch with you in the next 24 hours. Please let me know how you get on.
on 08-08-2019 07:38 AM
dont know who the CEO team are but if they can resolve this then yes please. I just need to be able to unlock my email account and this problem has been going on for a few weeks now without any end in sight.
on 08-08-2019 07:21 AM
on 06-08-2019 08:12 AM
Once they've done the work all the information will be corrected. I'm sorry it's taking so long to get it sorted.
on 06-08-2019 06:23 AM
just checked again and and nothing has been updated.
can you at least have the number ending 2452 removed from the reset page as I don’t know whose number this is. Could it be someone else resetting the password?
on 05-08-2019 09:28 AM
Hi Juliechansing, I'm really sorry it's taking so long to get this sorted for you. I've sent lots of chasers for you and have done the same again this morning. If nothing happens today I'll go higher.
on 04-08-2019 09:17 AM
do do you know how long this is likely to take ?
its been three weeks since my account was blocked and I haven’t been able to gain access to any of my emails. Just checked again and the alternative email address still hasn’t been added.
on 02-08-2019 07:37 AM
on 31-07-2019 08:16 AM
It was showing as having been sorted, but it's not and my colleagues are working to put it right for you. I'll let you know as soon as I hear back.
on 29-07-2019 11:45 AM
I'm sorry you've not heard anything yet. I've sent a chaser to the team to try and get this sorted quickly for you.
on 26-07-2019 07:22 AM
on 24-07-2019 02:52 PM
Thanks, I've raised the fault ticket to have recovery details setup for you. Please let us know how you get on.