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Unable to send email from outlook app

Conversation Starter
Message 2 of 2

Hi, I've been having issues for quite some time now with sending of email via the outlook app. Both on my android phone and my kindle.


Some of my troubleshooting is below

  • Outlook works fine on my laptop
  • Other email clients work fine with POP3 (old tiscali settings as below) but not IMAP
  • Webmail works fine
  • I've updated my password as recommended
  • Online chat some weeks ago said my account was not configured correctly and would need support to sort. Still doesn't work.. Haven't heard anything
  • Tried new IMAP and POP3 settings (,, no success in setting up account. ERROR The connection to your email server timed out. Please check email settings
  • Tried old and settings and account will set up but all outgoing mail sits in outbox. Receive works ok

If anyone could help I would appreciate it


Community Star
Message 1 of 2

Hi @Genduba 


You're not alone in experiencing the failure to get the current Outlook app for mobile devices actually working. 


I know a previous version did work but I gave up trying. Same result as you. 


Just use the native email app. I expect you'll set that up in minutes. 


Email settings - IMAP & POP3 use SSL on for both incoming and outgoing server settings.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution