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Unable to set-up email account on Samsung mobile since joining Webmail plus

First Timer
Message 5 of 5

Since switching to Webmail Plus account I have been unable to connect my email account to my mobile phone email, which worked perfectly previous to switching to Mail Plus.

I have tried all the settings provided on the help sections etc but it never works, it gives a message of,  "Couldn't verify account - The username and password is incorrect (which they're not - I can login through internet) or POP3/IMAP access isn't turned on for this account".


Any further help


Message 1 of 5

Hi Gavin_9, I can take a look at this for you. I've sent you a personal message to get more information.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 5



The subscription is paid monthly by DD.  I can access emails online but prefer access on mobile app but is no longer allowing me to add the account.


Support Team
Message 3 of 5

Hi Gavin_9,


If you still need assistance can you please update your profile as Gondola has advised




Community Star
Message 4 of 5

Feels like the mailbox is limited to webmail access only because the MailPlus MyAccount isn't credited with the subscription payment. 


What's your take on the subscription?


Prepare for TalkTalk Support by updating your Community  MY PROFILE

  • Select your avatar top right, MY SETTINGS, Personal Information, and include:
  • Your name, current home 'phone number (unless taking a full-fibre non voice service). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add your email address, MailPlus customer account number and notes etc
  • After checking and updating, Save changes

Select here: Update your profile


GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution