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Urgent Pipex email address password change

First Timer

I have a email address with TalkTalk, my email account has been compromised and I need to change my email address password. I can’t access this in my TalkTalk account, it’s not there? I can see me other email addresses but not my one. I have used this Pipex email address for 12 years no problem. I just need to change the password and polite staff on live chat and the phone have not resolved this urgent issue. I thought this would simply issue to fix I have tried everything to get this resolved, I was told on the phone after 1 hour and 30 minutes that nothing can be done try contacting Pipex????? As I type this my account is being hacked!!!!! Any ideas or help would be appreciated, Thank you. 

Community Team - TT Staff

Hi G-man1, I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:


Email address affected.


Full Name.


Date of Birth.


Mobile contact number.


Phone number linked to email address


Full postal address email is linked to.


Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.

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