on 23-01-2022 12:31 PM
Two @Tiscali email addresses are inaccessible or have been deleted. This a big probelm because they are the only two emails linked to my hotmail address which has everything from apple to facebook to bills linked to it. I have recently tried to send a password reset link to my tiscali address only to find i cannot access that one either. i have done all password reset or account recovery possible on both accounts to no avail. Some human help would really be appreciated as i am at my wits end from all the issues pilling up as a result of this.
on 25-01-2022 07:34 AM
Hi rdawg, please add the affected email addresses to private notes in your community profile and we should be able to help.
on 23-01-2022 03:03 PM
The User Deactivated incident is being worked on and you can track it on the Service Status (Email) page.
Please add your tiscali email addresses to your Community profile Private notes box and Save changes. TalkTalk Support will then add the email addresses to the incident.
on 23-01-2022 02:08 PM
Fellow customers may be able to offer support meanwhile, @rdawg, but for staff support you will need to add your Talktalk landline number to your community forum profile details.
This is for Talktalk staff to identify your account. Only you and staff will have sight of the information.
Go via your avatar/name; settings; launch profile wizard.
on 23-01-2022 02:03 PM
@rdawg, you can't maintain two topics for the same issue - it will only cause confusion and extra work for forum staff and volunteers.
I'll remove the following one:
Please only post back on the current thread. For staff support, wait for their response after the weekend.