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Using Outlook / gmail

First Timer
Message 4 of 4


I recently purchased a new laptop and have an issue with my emails disappearing from outlook. They seem to stay in my outlook for a few hours before disappearing into my gmail account. Does anybody know why this is happening and how to stop it? I have no forwarding set up.


Really appreciate any suggestions



Message 1 of 4

Hi dpat17, please let us know how you get on. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 4

Thanks, will give that a try.

Community Star
Message 3 of 4

Hi Dorothy


Your gMail account is set up to collect and delete your TalkTalk mail messages.

  • Sign in to your gMail account
  • Select the cog icon for Settings
  • Select See all settings
  • Select the Accounts and Import tab
  • Scroll down to the section Check email from other accounts
  • Select the Delete option to stop the collection
    confirm Yes

gMail only collects as a POP3 account so only takes mail from the Inbox. If you don't want the mail that it collects deleting, as it collects, then select Edit info to reveal the setting to Leave a copy of retrieved message on the server.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution