on 10-09-2021 10:37 AM
Can someone help please. I run my business from home, communicating with my clients via e-mail. I am no longer receiving e-mails and cannot access the webmail page. Any help would be greatly appreciated as it seems impossible to find a phone number to contact support.
on 13-09-2021 09:05 AM
on 13-09-2021 08:42 AM
Hi Nick2D, it looks like you had all the right advice. Is your mail working normally now.
on 10-09-2021 12:04 PM
If there's a local broadband connection issue in your area the browser might report a not responding error if it doesn't get a timely response to its request for a connection with a website. And messages might not get sent or received if the communications between the device and server are not completed fully.
Hopefully, the broadband service check would reveal issues if those problems happen again. The TalkTalk system would then auto-alert engineers to a problem.
on 10-09-2021 11:48 AM
Thank you Gondola. I shall keep that in mind. Just as additional information to my initial post, what concerned me more, and made me think the issue was more widespread than just my browser, is that my Microsoft Mail client on my PC had stopped receiving e-mails for the last 33 minutes at the time of posting (it showed the message "last updated 33 minutes go") and neither was my Mail client on my Android phone. I sent my Talk Talk account a test message from another account to check this and neither my PC or my phone received it. The wonders of technology eh, ha!
on 10-09-2021 11:41 AM
A page not responding error is not one of the error messages I'd expect from TalkTalk Mail but more likely from your browser when it cannot connect. I've not been aware of any connectivity issues using Mail this morning. If the issue does happen again I'd troubleshoot with a different browser / different websites and you can run an individual Broadband service check from your MyAccount.
Good to know you're currently back in control. Thanks for letting us know.
on 10-09-2021 10:57 AM
Thank you both for your quick replies and offers of help. My domain is @talktalk.net and, although offline for the last hour, my e-mails have suddenly started to come through again and webmail is now back online. Before that I kept getting an error message saying 'page not responding'. Kind regards.
on 10-09-2021 10:53 AM
TalkTalk Mail is working normally.
What's your email domain? If it's a legacy domain like f2s, nildram or gotadsl then you'll need to access via the SSL Mail webmail login:
SSL Mail Control Panel login
For TalkTalk Mail domains
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Let us know more and I'll guide you.
on 10-09-2021 10:45 AM
03451 720046 or 03451 720088
However, if you are running a business Talktalk's residential services don't cover you for consequential losses. You would be better getting your service provided through Talktalk Business, @Nick2D.
Your thread is in a queue for attention from staff on here. They respond Monday to Friday.
Please add your Talktalk landline number to your community forum profile details for them to identify your account. Go via your avatar/name; settings; launch profile wizard.