on 27-07-2021 07:54 PM
I have an issue with the account setup with TalkTalk, since I joined. When I sign into webmail I have no “mark as spam” option to mark emails as spam. I have tried different browsers and the issue is the same, I have logged in to my account on a different PC and again the issue follows. I have a friend who is TalkTalk account holder and if they sign in on my PC they have the option to mark emails as spam.
Just to summarise my issue, when I sign into webmail there is no “mark as spam” option, I have attached screenshots to show the missing option, screenshot1 is my account, screenshot2 is my friends account both taken from my PC using the same browser.
I have been asked to post hear by TalkTalk customer services - "If you could do that today; one of the Community Team will pick this up in the next few days if a member of the community hasn't been able to help. Cheers, Andy"
Hope my issue can be resolved 🙂
on 18-10-2021 08:44 AM
on 18-10-2021 07:23 AM
The fault ticket is marked as resolved. If that's not correct I'll raise a new ticket and send a chaser immediately over to the team to pick it up. I did have to send the screenshots by email rather than post them in the ticket which may have caused issues, but it's a process we've used before with no adverse effects.
on 16-10-2021 09:55 AM
Ady will be here Monday - Wednesday and I hope will be able to chase the Mark as spam config setting for your mailbox.
I've given up on it ever being fixed for 2 of my 3 mailboxes (waiting since July 2019) but another member did eventually have the issue fixed. So, it's not an impossible task, just to give you some hope.
on 21-09-2021 09:38 AM
on 08-09-2021 02:56 PM
Screenshots are attached to my original post!
I have attached them again, screenshot1 is my account, screenshot2 is my friends account both taken from my PC using the same browser.
on 08-09-2021 10:10 AM
Hi grum633, sorry for the delay. The latest is a request for a screenshot of the missing button? Are you able to PM a screenshot?
on 11-08-2021 12:46 PM
Hi grum633, there's been no update from the admin team. I've sent a chaser and asked them to provide an update.
on 04-08-2021 01:57 PM
Would you do a sign out of webmail and then sign in again. I'm suggesting this as some config settings do require a positive sign out and sign in to take effect on your mailbox.
Let me know if the mark as spam is still absent from the toolbar and actions menus and I'll push a reminder into the workflow.
on 29-07-2021 07:25 AM
Hi grum633, I've raised a fault ticket for you to get this fixed.
If you don't hear back in the next 3 working days please post back to chase it up.
on 27-07-2021 08:03 PM
The absence of Mark as Spam on the toolbar is a configuration setting of your mailbox.
I'll ask TalkTalk Mail Support to correct the config for you. Nothing to do with your setup or browser.
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
TalkTalk Mail Support will respond here and let you know a fault ticket is issued to the email admins.