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When I send a message in Windows Mail it doesn't send but goes to my Out Box

Team Player
Message 1 of 5

I can receive messages in Windows Mail OK but sending messages don't send..

They end up in the Out Box and I can't send them from there either.

Any suggestions?


Community Star
Message 2 of 5

Hi Willie48


Have you set up the server settings as below?


Server Settings

Incoming email server:

Outgoing SMTP email server:


TICK Outgoing server requires authentication

TICK Use the same username and password for sending mail

TICK Require SSL for incoming mail

TICK Require SSL for outgoing mail


When Mail does an automatic setup it doesn't tick Require SSL for outgoing mail so you need to tick that box manually.


To get to these settings:

  • Select the Mail app
  • Select the cog wheel settings icon (bottom left)
  • Select Manage Accounts from the Setting menu
  • Select the account and that'll open an Account Settings window
  • Select Change mailbox sync settings
  • Under Sync Options
  • Select Advance Mailbox Settings (scroll down)
  • Check incoming & outgoing server boxes are as Server Settings (above here)
  • And below the server boxes that all four tick boxes are ticked

Test a send to yourself.

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Message 3 of 5

Thanks Gondola - That worked!

Message 4 of 5

Nice one willie48 


I think that makes you fully up to speed with your upgrade.


Thanks for taking time out to let us know. We always appreciate your feedback.

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Community Team - TT Staff
Message 5 of 5

Hi willie48, thanks for posting back to let Gondola know it's sorted and for marking the post as best answer. 



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