on 22-06-2020 03:21 PM
Received a dubious email and hour ago ostensibly sent by TT from: <@arcor.de> :
Ever since been on online chat since I have paid my £50 last December to retain the Plus email service. Online chat says they are looking into this and it may be an error. Anyone ease had this erroneously?
on 23-06-2020 10:46 AM
I see this message is now listed on the phishing site.
Stevesurrey had been excellent and I appreciate your support too OCE_Ady.
I still have many run of the mill TalkTalk messages with no padlock, in fact, all of them apart from on from the anti phishing department. Well done them.
Hope noone gets scammed. Fingers crossed.
on 23-06-2020 10:05 AM
Hi all, the advice offered by stevesurrey is good. TalkTalk will never send an email from a non TalkTalk email address not ever. We have no cause to use non TalkTalk domains. If TalkTalk have sent you a mail it will be from @talktalk.co.uk.
If you provide the full email address I'll send it to security to investigate. Although you can forward the email to them directly using the email address email@example.com. You'll find more information about scam and phishing mails in the help with phishing mails help article.
on 23-06-2020 12:58 AM
Finally found a padlock; interestingly enough, for the same message, it appears in the inbox but NOT when I search for all TalkTalk messages.
Time to go to bed.
on 22-06-2020 08:50 PM
Just seen that the Padlock is mention in this TT Help article and also lists examples of recent phishing attempts, the first one of which looks remarkably like your original posting.
on 22-06-2020 07:51 PM
Tiscali Steve which is probably why I am paying £50 for an nth rate service with threats of disconnection possible, but not definitely, from the provider!
Your help appreciated.
22-06-2020 07:44 PM - edited 22-06-2020 07:47 PM
Sorry I may have been a bit vague as to where to find it.
Its very small and appears just before the senders email address.
It's possible that it only works with email addresses on the new email platform, but I dont know.
What domain is your email address on - the bit after the @ sign?
on 22-06-2020 07:05 PM
If you login to webmail for the relevant email address then a genuine message from TalkTalk will have a yellow padlock beside it in your inbox list.
on 22-06-2020 05:40 PM
Thanks for your message Mike.
I was "assured" by live chat that it was probably en error although after I insisted they sent me a link to report a scam. I seem to remember the email address from when we were fleeced in the first place.
Not convinced either way and, after asking who I contacted if my email account was deleted next Monday, received the usual platitudes meaning: queue up for chat for another hour we are not talking to anyone.
Two hours later I still have not received a transcript of my chat.
Shame Dido Harding went to NHS track and trace??! (although I seem to remember she may have been in charge when TalkTalk gave all our data away??
on 22-06-2020 05:29 PM