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are these talktalk emails genuine

paja32
Super Duper Contributor
Message 3 of 3

recently received 2 emails from talktalk 1 for big thanks from us click to win 1 of 4 gift cards and 1 also re faster fibre upgrade to 65    none of these in webmail have the yellow padlock alongside

but when my sept bill came THAT DID HAVE IT so are they genuine?

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Unbelievably yes we have sent out a mailer with a click this link in it. The email address is genuine.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi Patrick

 

It appears that TalkTalk aren't authenticating their own emails sent from info@consumer.talktalk.co.uk. 

 

The mail messages should:

  • Address the account holder by name
  • Be sent only to the MyAccount login
  • Not require any personal details to be entered

You're absolutely right to be suspicious and we agree that there's no excuse for TalkTalk to dilute its security practices. 

GondolaVolunteer 2017-2021

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