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blocked emails?

Team Player
Message 3 of 3

Two senders of notification emails are not getting through to my inbox. I have no filters set.

My email adress is correct on their systems. How do i un block them?


Support Team
Message 1 of 3

Hi dougjprior, when you provide the information to Gondola please add the full emails in private notes in your community profile. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi @dougjprior 

Enter your email address, select Continue if prompted.

Enter your email password, select Sign in.

  • Select the Main Settings menu icon      triple lines top right side of the header
    (Mobile browser? use the desktop version)
  • Select Settings from the list
  • Select the arrow by Mail (or Email) in the left side panel
  • Select Filter Rules

Filter rules - There is no rule defined


If you do see the above screen and the message 'There is no rule defined' then that's confirmed that you have nothing set in the mailbox to prevent inbound mail from being delivered to the Inbox.


I assume it's just two senders not getting mail to you so what's the last part of the sender's email addresses - the part after the @ symbol?

GondolaVolunteer 2017-2021

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