on 27-07-2021 08:25 AM
Hi aspenroad, this is a fault and to make sure the customer is fixed we need their details. Ask them to register on here and we can help or if they'd prefer they can call, but they're better off posting on here as we're collating the customer list.
on 27-07-2021 12:02 AM
on 26-07-2021 11:24 PM
the issue i have i was trying to help the users on teams and i cannot answer the questions or work on their account
the users are just going to use webmail..this is terrible way to treat customers blocking the pop route into their email
so we have to give up due to complication of fixing remotely
on 26-07-2021 11:11 AM
Hi apenroad, please add either your landline or account number and the affected email address to your community profile so that I can add your details to the list I'm preparing for the incident team.
on 24-07-2021 09:09 AM
Prepare for TalkTalk Support by including in your Community Profile:
Select here: Update your profile
Have you added the email address to your customer MyAccount? What is the email domain? Just the part after the @ symbol. e.g. talktalk.net, lineone.net, tiscali.co.uk or another?
If you're not a TalkTalk Consumer (home broadband) customer your mailbox may get restricted to webmail only access unless you've subscribed to TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.
If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.