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snowy1
Whizz Kid
Message 18 of 18

Create a new email address, keep getting the following error message

 

Sorry, something went wrong. Please try again.

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17 REPLIES 17

Message 1 of 18

You're very welcome. Your hanks are welcome. Is it Hank Williams and Hank Wangford perhaps?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 18

That should say thanks😀😀

Message 3 of 18

Now ok

hanks very much

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Message 4 of 18

It sure is. I've sent another chaser for information this morning. I'll let you know when I hear back.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 5 of 18

Wow this problem is taking a long time to sort out.😩

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Message 6 of 18

Hi snowy1,

 

I'm sorry it's taking so long, we'll let you know when we have any more information 


Chris

Message 7 of 18

This is taking quite a long time.

any updates yet

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Message 8 of 18

You're welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 9 of 18

Thanks ady

Message 10 of 18

Well, the fix was applied last weekend and for many that fixed the issue. It seems however from yourself and a few others that some are still affected. I've raised this back to the team responsible for it and will let you know when I get an update for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 11 of 18

Hi ady

Any updates? still cannot create a new email address

thanks

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Message 12 of 18

You're welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 13 of 18

Cheers ady

Message 14 of 18

Hi snowy1, the last thing I heard on this was that a fix is ready to implement. I've got no date for that, but I'll see if we have more information now and post back to let you know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 15 of 18

Hi snowy1 

 

I expect OCE_Ady will pick this up, tomorrow, and let us know if the fix is scheduled for MyAccount.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 16 of 18
thanks gondola
I don't put the talktalk.net bit in, I get the two green ticks, then error message at the top

Gondola
Community Star
Message 17 of 18

Hi @snowy1 

 

It's an issue with MyAccount for some customers. I'll get the TalkTalk team aware that it's happening to you.

 

Check your Community Profile Personal Information (Click here) is up to date and includes your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Add, then scroll down and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account.

 

Just to confirm, you are putting just the first part (localpart) of the desired email address into the top box? i.e. you don't enter the @talktak.net bit.  And getting the 'Sorry' message although there are green ticks to the right of both boxes?

 

In my experience it is worth retrying as that worked for me on the retry and the new email address was listed straight away.

 

Create an email address fail.png

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution