on 23-12-2021 10:07 AM
Over the past couple of weeks, certain emails have not been received.
I use Microsoft Outlook, and I have contacted them and they have referred me to you. Unfortunately, a medically important email was not received and my GP surgery stated that they have not received a rejection. The same problem exists on TT Webmail.
Can you help please?
on 24-12-2021 07:59 AM
Hi Moony, thanks for the extra information. It seems that mail senders domain has no published DMARC records. I'd bet that's why it's being rejected by cloudmark.
I've asked the email admins to confirm this for me.
on 23-12-2021 12:11 PM
Hi Moony, please send me a personal message with the senders email address/es, date and time of sending, your receiving address.
on 23-12-2021 10:17 AM
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if your self-sent mail did not arrive in the Inbox or disappeared from the Inbox.