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chat offline

alicat1
First Timer
Message 3 of 3

why is the live chat offline? At the least this has happened the last 3 times i have tried to use it. i tried at 20.30 all the way up to 22.00 but nothing does anyone know why?

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2 REPLIES 2

Message 1 of 3

Hi alicat1, was this yesterday evening? I can have the team check if everything was working properly or if perhaps we had abnormal demand. Either way I'll get an answer for you. While I do is there something that I can help you with?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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TheHornedOne
Insightful One
Message 2 of 3

 

Have a look here @alicat1 ........

 

https://community.talktalk.co.uk/t5/Billing-Your-account-MyTalkTalk/I-cannot-get-in-touch-with-CHAT/...

 

........ is your situation similar?

 

~R.

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