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First Timer
Message 5 of 5

I have just lost all my emails back to April this year. I received and replied to email this morning but checked in again later on my i phone and they had disappeared! Not in any other folders. I have received emails OK since then. I phoned the Talk Talk helpline but they have no idea what happened. Most are not important but I've a few online receipts etc I would like to get back. Any ideas?

Susanne Cameron

Message 1 of 5

Hi Lochiel2, you don't have any mail clients using POP3 do you? I can raise a fault ticket for missing mail, but if you have or are using POP3 and a device has picked it up they'll just bounce the ticket back to us. 


If you need me to raise a ticket be sure to add your landline, mobile and the affected email address to private notes in your community profile. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 5

Please confirm:

  • You sent yourself a mail message
    Is that message still in the Inbox?
  • You've received incoming mail messages
    Did those messages arrive and stay in the Inbox and you moved them to the Trash?
    Or did those messages get put into the Trash automatically?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 3 of 5

I have sent myself an email which arrived OK. I have also received several emails since then and they have been sent to Trash. I just don't know what could have happened to all the rest?

Susanne Cameron

Community Star
Message 4 of 5

Hi @Lochiel2 


To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):

Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add email address(es), notes and references etc and then save changes.

Check Spam and Trash folders for mail messages that may have been moved from the Inbox. If mail is deleted then it gets moved to the Trash folder.


What happens when you compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.


Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution