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steve583655
Participant
Message 11 of 11

can get to my e-mail at all keeps saying invide user name or password. can use my account because talktalk says my e-mail address is to old. can anyone help dont e-mail me because i cant get in to open them. talktalk help me

steven jones
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10 REPLIES 10

Message 1 of 11

Hi Steve,

 

I've been told this has now been resolved, everything OK now?

Chris

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Message 2 of 11

Hi steve583655,

 

Apologies for the delay, I've asked our network team to give you a call 


Thanks

Chris

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Message 3 of 11

Why hasn’t anyone called me ?????

steven jones
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Message 4 of 11

No I didn’t get one still no e-mail it’s costing me a lot of money

steven jones
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Message 5 of 11

Hi steve583655,

 

How are you getting on, did you get the call?

Chris

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Message 6 of 11

still no call

steven jones
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Message 7 of 11

Hi steve583655, I've raised the fault ticket for you. You'll get a call later today with the new password. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 8 of 11

e-mail still no working is anyone helping me

steven jones
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Message 9 of 11

done all of that. all my data such all be there

steven jones

Gondola
Community Star
Message 10 of 11

Hi Steven Jones

 

Have you previously set up password recovery for the email address with an alternate email and mobile number? You could use the Reset your Password option.

 

If not, you'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the email address when first registered
  • Full postal address linked to the email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for security they won't leave a message with the password and there's no number to call them)
  • Save changes.

The TalkTalk Community support team will verify the user details recorded for email address. The email expert will reply here to help with account or password recovery.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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