on 11-10-2018 05:25 PM
can get to my e-mail at all keeps saying invide user name or password. can use my account because talktalk says my e-mail address is to old. can anyone help dont e-mail me because i cant get in to open them. talktalk help me
on 18-10-2018 09:50 AM
on 18-10-2018 09:03 AM
on 15-10-2018 08:52 AM
on 12-10-2018 10:47 AM
Hi steve583655, I've raised the fault ticket for you. You'll get a call later today with the new password. Please let us know how you get on.
on 11-10-2018 06:03 PM
Hi Steven Jones
Have you previously set up password recovery for the email address with an alternate email and mobile number? You could use the Reset your Password option.
If not, you'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community support team will verify the user details recorded for email address. The email expert will reply here to help with account or password recovery.