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email account has disappeared

AndyS26
First Timer
Message 3 of 3

Still trying to get access for my wife's tiscali email account, which disappeared without warning last Wednesday/Thursday. Been in touch everyday since, finally got a "fault raised" number and sms message, but still waiting. Have started copying chat messages should the ombudsman require them at some point.

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2 REPLIES 2

Message 1 of 3

I have added all the details you need to find my email address

thanks

Emily Andersen

emily andersen
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Ady-TalkTalk
Support Team
Message 2 of 3

Hi AndyS26, I can help you get the password reset. I need you to add ALL of the following to the private note section of your community profile:

Email address affected.

 

Full Name.

 

Date of Birth.

 

Mobile contact number.

 

Phone number linked to email address

 

Full postal address email is linked to.

 

Once you've added that post back to let me know and I'll raise a fault ticket to get this sorted for you.


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