on 12-09-2021 05:18 PM
hi my email address password had been compromised ive changed the password being used once i realized but the hackers had also seemingly deleted the contact details within my address book and im hoping someone at talk talk can help me retrieve the lost details
on 15-09-2021 10:27 AM
Hi pennyweston-webb, Gondola is absolutely right I'm afraid there's nothing we can do to help.
on 13-09-2021 11:43 AM
TalkTalk do not offer a backup service for Mail messages or Address Book contacts. It is therefore vital for customers to make their own backups at regular intervals.
If the online mailbox has been accessed by an unauthorised person then hopefully you'll have discovered how the password came to be compromised. If you don't know then it is best to scan your email devices to make sure there are no password grabbing viruses, trojans or other malware and to do that before changing and upgrading the mailbox password to one that's ultra strong and unique to the mailbox.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Other checks to make on your mailbox:
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.