on 03-08-2021 10:28 PM
My email seems to work perfectly - except for communications with eonnext.
I'm trying to set a password to log onto their website. I enter my email address, which seems to be recognised (green tick appears), and then click on the 'send email' button which should result in Eon sending me an email with login details. But it never arrives! (And, yes, I've checked for it in my 'Junk' folder.)
I've tried different browsers, different computers, and my mobile, but no email.
I called the Eon help line, and they confirmed that multiple email requests had been received, and multiple emails were sent out. But none have arrived! They suggested it must be being blocked by my ISP.
Is that possible? I can't find any evidence of filters, or options to block individual sites. Is there a talktalk 'blacklist' that may be blocking these emails?
Answered! Go to Solution.
on 31-08-2021 09:43 AM
on 21-08-2021 06:23 PM
If you click on the little blue reply button on a previous post, it will show the reply as being to that specific person's comment, @Talkingalot, as I have done here.
The big reply button at the bottom of the page just adds your comment to those of the whole thread.
on 19-08-2021 08:51 PM
Thanks for your comment Gliwmaeden2.
I thought I had simply replied to the thread. Maybe I had a 'senior moment' and clicked the wrong button!
On my screen there is a large 'Reply' button at the bottom of the page, and individual reply arrows in a blue circle after each post. Do they both serve the same 'reply' function?
on 19-08-2021 06:29 PM
@Talkingalot, you need to always reply to the thread (or PM if asked).
Email notifications are NO REPLY only, so nobody gets them!
😊 Glad to hear that the problem was solved!
on 19-08-2021 05:34 PM
Thanks for your message, but the problem is now resolved. I did post a message (09/08/21), advising that the problem was resolved – and thanking you and Gondola for your help – but that seems to have disappeared!
Essentially, I got back to Eon and told them it did not seem to be an ISP problem as they initially suggested. They then, very quickly, resolved the problem by “….changing something at their end….!!” So everything now works as it should.
Thanks again for your help. I don’t understand what happened to my last message (a different problem?). I’ll post this AND email it to be sure.
on 19-08-2021 06:50 AM
Hi Talkingalot, I can ask the team to take a look at this for you. I need you to add the sender address, your receiving address and the time and date a few were sent.
on 09-08-2021 03:01 PM
on 09-08-2021 02:41 PM
Hi Talkingalot, I'll leave you in the safe hands of Gondola. Please let us know how you get on.
on 04-08-2021 08:58 PM
Yes, I presume the personal email from their help desk came from *******@eonnext.com, but since I never received it, I can't be sure. I also assume there was no error message, as we were on the line a long time and he repeatedly asked me if it had arrived yet!
However, one thing I've not previously mentioned to you: My attempt to log in was triggered by an email I DID receive from Eon. This was about a week earlier, and it came from firstname.lastname@example.org to remind me that my fixed term deal was about to end. I've also received regular emails prior to that to advise me of my account balance. I don't know the address they came from as I've since deleted them.
on 04-08-2021 08:39 PM
OK, I'll assume that all their personal emails come from email@example.com and that none get to you. Do they get a bounceback error message to say why the mail wasn't delivered? There should be a TT error code and description.
You sent an email to firstname.lastname@example.org which because it's a deliverable valid address would be delivered. But the person receiving says not.
TalkTalk will need to take a look. I don't see any obvious reason for mail not to flow both ways.
on 04-08-2021 08:25 PM - last edited on 04-08-2021 08:28 PM by Gondola
While on the Eon help line I sent myself an email, which worked perfectly. I also sent an email directly to the person on the line, which did not arrive, though I received no error message, and the mail still resides in my 'sent' folder.
The Eon person also sent me an email directly, after confirming my email address over the phone. This did NOT arrive at my inbox (or anywhere else)..
on 04-08-2021 06:25 PM
on 04-08-2021 05:03 PM
Thanks again for your response.
The email I sent to myself is still in my inbox. I've sent and received multiple emails daily without any issues - except for the Eon problem. I'm pretty certain that nothing has been disappearing from my inbox. Also, the problem persists over different devices (Laptop, Windows desktop, Linux desktop, Smartphone), so it's highly unlikely that some rogue app is moving/deleting it on every device.
Reading between the lines, it seems you think the problem is with Eon, as I initially suspected? Probably I need to call them again to try and resolve the problem - or change my energy supplier!
04-08-2021 12:43 AM - edited 04-08-2021 12:47 AM
@Talkingalot wrote:..I checked for filters and 'There is no rule defined'
Perfect result. That definitely means there's nothing at all set up in your mailbox to stop mail from arriving in the Inbox.
@Talkingalot wrote:...I've checked all spam and trash folders, and there is nothing there.
Another perfect result.
@Talkingalot wrote:...while on the Eon help line, I sent myself an email, which arrived perfectly.
If you mean that you received that mail message in your Inbox that's another perfect result. As long as that message stays in the Inbox you're good. If it disappears then that means something is deleting the message, probably after downloading it. If it's not one of your devices or mail collection services under your control that's doing the deletion then changing the mailbox password will lock out whatever or whoever is downloading and deleting.
@Talkingalot wrote:...I also sent an email direct to the person on the help line (*********<@eonnext.com) which did NOT arrive, but I received no error message, and it is listed as normal in my 'sent' folder.
I've checked that email address and it is a valid deliverable address. So, you'd assume that there would not be a bounceback error message and mail would be delivered as normal. But that's as far as I can tell because I have no way of knowing what the user 'rr' has got set up for inbound mail messages.
on 03-08-2021 11:44 PM - last edited on 04-08-2021 12:45 AM by Gondola
on 03-08-2021 10:42 PM
Prepare for TalkTalk Mail Support by updating your Community MY PROFILE
Select here: Update your profile
Eonnext.com appears to use the google mail servers. I don't see anything amiss.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind these folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if your self sent mail did not arrive in the Inbox or disappeared from the Inbox or if you found any Filter rule or were Auto forwarding mail.