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email connection

PaulCx
First Timer
Message 3 of 3

Hello,

 

Since yesterday afternoon I have been unable to connect to my mail account, but I can connect to my account.  When I click on the mail tab I get the blue background and the message " Connection Error, The service is not available right now. Retry".

Any suggestions please.

I'm using Chrome

Thanks.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi PaulCx, it looks like Gondola has helped on the way to sorting this. 

 

Please let us know if you've managed to get this sorted.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi PaulCx 

 

Clear the browser history, cookies and cache and possibly reset the browser to default settings to make sure no extensions are active and you'll get signed in.

 

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

 

There's a 6 second time to successfully sign in but if anything is delaying the sign in then you will see the blue retry screen.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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