on 18-10-2018 04:43 PM
my tiscali email ( through talk talk on my pc) has decided to only show the emails at the top of the screen and all headings including delete/ folders and log out at the bottom of the screen below all emails. can any help with how to resolve this?
Answered! Go to Solution.
on 22-10-2018 10:27 AM
TalkTalk have got a fix in place to correct the look and feel of webmail to be compatible with the Chrome release of version 70.
It's all sorted now and OCE_Ady had added a sticky post to the top of the email board to let everyone know.
You can resume using Chrome and update older versions to Chrome version 70.
on 22-10-2018 08:06 AM
20-10-2018 09:12 PM - edited 20-10-2018 09:13 PM
Google have deprecated some features from Chrome version 70 compared to earlier versions.
I'm expecting to see a fix applied by TalkTalk. However, the solution on the horizon is always the new TalkTalk Mail platform.
We'll see what the product owner says next week.
on 20-10-2018 08:58 PM
Thanks. It's a great help to know what the source of the problem is. Can Talktalk do anything to resolve the compatability issue though or is it a case of waiting for the next Chrome update to see if that fixes it?
on 20-10-2018 04:14 PM
Hi thanks ! I appreciate any help at this point.
I will wait for your reply. Incidentally I checked mine is on the 70.0.3538.67 version and the other unit is on 69.03497.100 version.
on 19-10-2018 12:29 PM
Your other device must has the older chrome version. As soon as that updates it won't show correctly. I've asked the product manager for comments on the issue and I'll post back once I hear back.
on 19-10-2018 10:39 AM
Hi POPPYCOCK18, Gondola has this covered. I've raised the issue to the product manager to find out when this might be updated.
on 19-10-2018 10:39 AM
May I just check again before making any changes and mention that my email still opens correctly on another pc here also using chrome, Would that indicate it not being a Chrome issue?
The only thing I can think of, is I had Outlook loaded but not used, have had messages saying it needed to be fixed which I finally did yesterday but that has not made any difference. However I have seen items saying there have been authentication changes, could that be the root of my problem?
on 18-10-2018 11:43 PM
Hi @POPPYCOCK18 et al
Chrome browser build 69.03497.100 is compatible with TalkTalk webmail.
Chrome browser build 70.0.3538.67 is not compatible and produces the undesirable effect you're seeing.
Use Firefox or Edge as alternatives until a fix for the Chrome issue is worked out.
on 18-10-2018 09:44 PM