email support

Ask us about your TalkTalk email account and Webmail.

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email settings

First Timer
Message 4 of 4

My Thunderbird email has stopped working on my PC and I cannot get it to connect. I have also tried my android phone and cannot connect to my account.

I know that the username and password are correct as I can login to webmail.

Can someone confirm that the server settings have changed?


Which ones should I be using for an account?






Any help and suggestions would be greatful.


Many thanks




Support Team
Message 1 of 4

Hi JoeF2021, Gondola's given you all the right advice. If you need further help please let us know. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Community Star
Message 2 of 4

When you do have full access as a TalkTalk Consumer customer you'll find the email settings here: Upgrade your legacy mail settings


Advice and support for TalkTalk Mail is in the Mail Support Hub.

Select here: TalkTalk Mail Support Hub

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Community Star
Message 3 of 4

Hi JoeF2021 


If you're not a TalkTalk Consumer (home broadband) customer your mailbox may get restricted to webmail only access unless you've subscribed to   TalkTalk Mail Plus to retain the use of a TalkTalk Mail email address.


If you have a mail message from TalkTalk about restriction or deletion of your TalkTalk managed email address and mailbox then add your TalkTalk mailbox address to a TalkTalk Consumer home broadband or MailPlus MyAccount to avoid deletion after 180 days. After 60 days the mailbox is restricted to webmail only access.


Here's the advice on Managing your email in MyAccount.


Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile


GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution