on 01-11-2021 02:21 PM
i have 4 emails with tiscali but one of them............ @talktalk.net does not seem to receive messages anymore, i looked directly at my inbox on my talktalk account. and i have tried sending myself messages to it from many other accounts. but while other email addresses receive mail ok and this account used to receive messages ok, it no longer does, help please
on 02-11-2021 08:44 AM
on 01-11-2021 02:49 PM
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your talktalk.net email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox (the one you're signed in to) a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.