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emails not being saved

First Timer
Message 2 of 2

My Talktalk emails are dtsappearing so quickly I don't have time to read them, and some I tried to archive do not appear anywhere. I am on IMAP and Windows 10. 

But on an old PC with Windows Vista al the emails are there even back to 2017.  In Vista there is the option to delete after a specified time including never.


Support Team
Message 1 of 2

Hi Terry32, is that old system by any chance using POP3 settings to collect the mail? If it is then that's your problem. If you want multiple devices to all see the same mail you must use IMAP settings as this means they'll all get the same view of the same mail.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.