on 03-05-2022 07:08 PM - last edited on 03-05-2022 09:24 PM by Gondola
Hello, for some weeks now I can log in to my TalkTalk email account. Every time I log in I get a wrong password notification and if I try to request my password I get an email address that does not have a TalkTalk domain associated with it. So not sure what happens. kindly advise what I need to do.
Talktalk account email address: gmail address obscured for customer security
changed it from personal domain obscured for customer security thinking the firewall was bouncing the email services.
I will await your response soonest.
on 04-05-2022 07:19 AM
Hi oloorijay, I can help you regain control of your mailbox. I've sent you a personal message to obtain the necessary security information.
on 03-05-2022 09:30 PM
I've obscured your MyAccount email login address in order to protect your account security.
I get the feeling that your email password has been compromised and the password changed so we'll proceed on that basis.
If you don't recognise the password recovery reset details for the email address from the *****hint and there's no 'phone number that you recognise then we'll need to ask TalkTalk Support to set up new Reset details for you.
I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address needing recovery
Check and Save changes
Select here: Update your profile
A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.
When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.
For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.
Use the new password to access via the TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.
Let us know if you need more guidance.