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i can login into talktalk email account

oloorijay
Popular Poster
Message 24 of 24

Hello, for some weeks now I can log in to my TalkTalk email account. Every time I log in I get a wrong password notification and if I try to request my password I get an email address that does not have a TalkTalk domain associated with it. So not sure what happens. kindly advise what I need to do. 

 

Talktalk account email address: gmail address obscured for customer security

changed it from personal domain obscured for customer security thinking the firewall was bouncing the email services. 

 

I will await your response soonest. 

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23 REPLIES 23

Message 1 of 24

It appears that your MyAccount is part of an incident. Unfortunately I can't help with incident issues it will require the incident to be cleared in order to resolve this for you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 24

Do you mean you want to check a talktalk email account or login to see your bills?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 3 of 24

HERE IS THE ERROR AM GETTING. It looks like you're already registered with TalkTalk. Please try to login. to your account or reset your password.

 

I only need access to the TalkTalk email not sure what else to do tbh

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Message 4 of 24

Ok I've cleared out the remaining settings. Please give it another go for me. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 5 of 24

oh by the way I can still log in to my TalkTalk account with XXXXXX REMOVED FOR SECURITY READONS but can't access my TalkTalk email via the same details 

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Message 6 of 24

I tried to register again and I got this error after entering my information

name, TalkTalk acct number dob 

It looks like your details haven't been recognised. Check to make sure you've typed everything incorrectly.

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Message 7 of 24

Ok it's deregistered. You just need to go back to MyAccount and register again with your preferred email address. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 8 of 24

okay great. you can go ahead, please.

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Message 9 of 24

Your plan won't be affected at all. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 10 of 24

oh, will my current plan need to change? or everything will remain the same. 

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Message 11 of 24

It will mean that you're creating a new MyAccount to access your fibre account? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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oloorijay
Popular Poster
Message 12 of 24

oh, I see. if it won't affect my current account kindly go ahead.

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Message 13 of 24

Just to be clear you don't have any TalkTalk email addresses. If you mean accessing your broadband account then I can deregister it for you so that you can register again from scratch, But I'm not permitted to tell you what the login is. 

 

Would you like me to deregister the account for you?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 14 of 24

Hello, no I can't log in to TalkTalk email via https://apps.talktalk.co.uk/appsuite/ and when I try to reset my password I am getting a domain does not have a TalkTalk DNS or something

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Message 15 of 24

Are you actually wanting to change the email address you use to login to MyAccount?

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Message 16 of 24

@oloorijay, to send a PM to Ady, click on his avatar in his posts and you'll be taken to the option to send mail.

 

Never post that sort of personal information on the open forum pages. 

Gliwmaeden2, a fellow customer.
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Message 17 of 24

Yes, I always use XXXXXX REMOVED FOR SECURITY REASONS as my email account but for some unknown reason, I can log in, and request a password that is why I changed the email to XXXXXXXX REMOVED FOR SECURITY REASONS hoping that will fix it. However, have I been using the wrong email address?

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Message 18 of 24

That's a gmail account that you use to login to MyAccount, but it's not a TalkTalk mail account. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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oloorijay
Popular Poster
Message 19 of 24

Do you mean gmail.com?

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Ady-TalkTalk
Support Team
Message 20 of 24

Thanks for confirming the security information. Please send a PM wit the affected TT mail address. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes