on 03-05-2022 07:08 PM - last edited on 03-05-2022 09:24 PM by Gondola
Hello, for some weeks now I can log in to my TalkTalk email account. Every time I log in I get a wrong password notification and if I try to request my password I get an email address that does not have a TalkTalk domain associated with it. So not sure what happens. kindly advise what I need to do.
Talktalk account email address: gmail address obscured for customer security
changed it from personal domain obscured for customer security thinking the firewall was bouncing the email services.
I will await your response soonest.
on 04-05-2022 01:43 PM
It appears that your MyAccount is part of an incident. Unfortunately I can't help with incident issues it will require the incident to be cleared in order to resolve this for you.
on 04-05-2022 01:28 PM
on 04-05-2022 10:35 AM
on 04-05-2022 10:25 AM
on 04-05-2022 10:13 AM - last edited on 04-05-2022 12:06 PM by Gliwmaeden2
oh by the way I can still log in to my TalkTalk account with XXXXXX REMOVED FOR SECURITY READONS but can't access my TalkTalk email via the same details
on 04-05-2022 10:09 AM
I tried to register again and I got this error after entering my information
name, TalkTalk acct number dob
It looks like your details haven't been recognised. Check to make sure you've typed everything incorrectly.
on 04-05-2022 09:48 AM
Ok it's deregistered. You just need to go back to MyAccount and register again with your preferred email address.
on 04-05-2022 09:44 AM
on 04-05-2022 09:37 AM
on 04-05-2022 09:33 AM
Just to be clear you don't have any TalkTalk email addresses. If you mean accessing your broadband account then I can deregister it for you so that you can register again from scratch, But I'm not permitted to tell you what the login is.
Would you like me to deregister the account for you?
on 04-05-2022 09:31 AM
Hello, no I can't log in to TalkTalk email via https://apps.talktalk.co.uk/appsuite/ and when I try to reset my password I am getting a domain does not have a TalkTalk DNS or something
on 04-05-2022 09:27 AM
on 04-05-2022 09:26 AM
@oloorijay, to send a PM to Ady, click on his avatar in his posts and you'll be taken to the option to send mail.
Never post that sort of personal information on the open forum pages.
on 04-05-2022 09:15 AM - last edited on 04-05-2022 09:23 AM by Gliwmaeden2
Yes, I always use XXXXXX REMOVED FOR SECURITY REASONS as my email account but for some unknown reason, I can log in, and request a password that is why I changed the email to XXXXXXXX REMOVED FOR SECURITY REASONS hoping that will fix it. However, have I been using the wrong email address?
on 04-05-2022 09:12 AM
That's a gmail account that you use to login to MyAccount, but it's not a TalkTalk mail account.
on 04-05-2022 09:03 AM
Thanks for confirming the security information. Please send a PM wit the affected TT mail address.