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i can login into talktalk email account

oloorijay
Chatterbox
Message 24 of 24

Hello, for some weeks now I can log in to my TalkTalk email account. Every time I log in I get a wrong password notification and if I try to request my password I get an email address that does not have a TalkTalk domain associated with it. So not sure what happens. kindly advise what I need to do. 

 

Talktalk account email address: gmail address obscured for customer security

changed it from personal domain obscured for customer security thinking the firewall was bouncing the email services. 

 

I will await your response soonest. 

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23 REPLIES 23

Message 21 of 24

Thank you for the response. I have updated the necessary information required. 

Ady-TalkTalk
Support Team
Message 22 of 24

Hi oloorijay, I can help you regain control of your mailbox. I've sent you a personal message to obtain the necessary security information.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 23 of 24

Hi oloorijay 

 

I've obscured your MyAccount email login address in order to protect your account security.

 

I get the feeling that your email password has been compromised and the password changed so we'll proceed on that basis.

 

If you don't recognise the password recovery reset details for the email address from the *****hint and there's no 'phone number that you recognise then we'll need to ask TalkTalk Support to set up new Reset details for you.

 

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

 

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

 

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.


Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.

GondolaVolunteer 2017-2022

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