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iPhone problem with Nildram

rpkfish
First Timer
Message 3 of 3

My Mail is not working on my iPhone. It works on my iPad. I get a message “Cannot Verify Server Details” The identity of “pop3.nildram.co.uk cannot be verified by Mail.

When i press Details i get “ *.apm-internet.net. Issued by Let’s Encrypt Authority X3. Not trusted Expires 02/12/2019 15:39.01

 

Help please

0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Awesome support for you there rpkfish. I've marked Gondola's post as best answer and given 2 likes. Make sure you like the post if it's helped you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 3

Hi @rpkfish

 

The iPhone is simply picking up the fact that the certificate is not in the name of nildram but in the name of apm-internet.net that is authorised to host the nildram.co.uk domain. The iPhone is just being cautious but it is ok to trust this certificate. 

 

There are two fixes.

  1. Tap on the “Details” button shown in the error message
    On the Certificate screen, tap on the “Trust” link - if there is one
    (on current OS versions there is no “Trust” link)
  2. Remove the nildram account from the iPhone
    Settings > Accounts & Passwords > Select the account > Delete Account
    Ensure the outgoing nildram smtp server is deleted
    Add the mail account afresh
    Settings > Accounts & Passwords > Add Account > Other
    Best to use the manual setup process as the iPhones do not always get the settings right

During the add account process you'll have the opportunity to trust the server certificate when the settings are verified.

GondolaVolunteer 2017-2021

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