on 08-03-2021 02:51 PM
Incoming emails from a regular sender are from time to time bounced back to them. This results in the sender, (or senders system), putting a stop on new mail until I contact them.
The sender then resets my name on their mailing list, and my messages are reinstated until the next bounceback.
I only become aware of this of course when it occurs to me that I've not had any mail from them for a while.
I cannot find anything on my Talktalk mail page to cause the messages to be blocked from this particular sender.
In any case once they put me back on their mailing list it seems to work alright for a while.
on 09-03-2021 07:06 AM
Hi christina121, Gondola is a safe pair of hands and I would expect you will get this sorted soon.
Please let us know how you get on.
08-03-2021 04:18 PM - edited 08-03-2021 04:19 PM
Feels like one of two things happening:
But if you did have a rogue Filter rule set to detect certain content it might be the cause. Using a desktop browser check the Filter rules and let us know if you see the message 'There is no rule defined.'
Enter your email address, select Continue if prompted.
Enter your email password, select Sign in.
If you see the following then there's nothing set in your mailbox to stop messages arriving in your Inbox.
But if you do see a Filter rule set then:
Let us know what you find.
Who is the originator of the messages? And what bounceback message does the sender receive?